Category Archives: Business Advice

What You Say To Turn a Complainer Into a Loyal Friend

Property Manager Turns Upset Neighbor Into Watchdog By Gene Griessman, Ph.D. Daryl Parrish is a real estate agent and property manager in Smyrna, Georgia, a few miles north of Atlanta. Not long ago I asked Parrish to manage an investment … Continue reading

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How To Do Business With Americans: Cross-Cultural Factors

Understanding Americans: The New Social Contract by Gene Griessman, Ph.D. Competitiveness is the mantra. For American companies to keep up with Chinese operations that get workers for a few dollars a day, American workers  have grudgingly accepted the view that … Continue reading

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When Not To Send A Letter Or Email

Advice About Writing–And Not Writing–Letters And Emails by Gene Griessman, Ph.D. Whatyousay.com advises you never to send a letter or email when *…you’re really, really angry You will regret it later if you do. Oh, I know the feeling.  You’re … Continue reading

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Sales Techniques: How To Begin A Presentation

What You Say When You Want To Start The Sales Process by Gene Griessman, Ph.D. Here’s a terrific opener that professional speaker and author Ken Futch recently shared with us. You may be able to use it as a template … Continue reading

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Non-verbal Communication:Your Eye-Contact and Handshake

Communication Tip for the Whatyousay.com community: How To Communicate With Your Handshake and Your Eye Contact by Gene Griessman, Ph.D. Your non-verbals are really, really important in one-to-one communication. Often, it’s not what you say that counts. It’s what other … Continue reading

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How To Write An Email:Samples

Email Communication: The Subject Line–Samples by Gene Griessman, Ph.D. A letter-letter is preferred or required in certain situations. But you don’t need whatyousay.com to tell you that fewer and fewer people write letters–actual letters these days. Millions of people restrict … Continue reading

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Advice For Parents and All Leaders: Learn From Dog Trainers

Going To The Dogs: What You Can Learn About Leadership And Communication From Dog Trainers by Gene Griessman, Ph.D. When I  found “Beware of the Dogs” by Burkhard Bilger in The New Yorker, I recognized that this article contains powerful … Continue reading

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Doing Business With Americans: Anti-Intellectualism

How To Do Business With Americans:  America Has An Anti-Intellectual Streak by Gene Griessman, Ph.D. In America intellectuals get acceptance from the public, sometimes even admiration,  but never anything approaching the deep respect that scholars receive in some societies. Part … Continue reading

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How To Do Business With Americans: Servants

If You Live In America, Learn To Get Along Without Servants by Gene Griessman, Ph.D. In many parts of the world, particularly in Asia, Latin America, and Africa, servants are a commonplace. Even middle-class families have servants in Pakistan and  … Continue reading

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How To Do Business With Americans: Choose The Right Location

It’s Not Just What You Do, Or How You Do It, But Where You Do It by Gene Griessman, Ph.D. There’s a saying in America among realtors:  Consider three things when you buy property—location, location, location. If you plan to … Continue reading

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