Category Archives: Complaints/How To Handle Complaints/How To Complain

Customer Service: Complaints

Deal With Complaints ASAP. If you don’t respond quickly to a complaint, you’ll soon have two complaints: the original complaint plus another complaint about your delay. With more and more potential customers who use the Internet checking on reputations, keeping … Continue reading

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WHAT YOU SAY WHEN SOMEONE COMPLAINS: A MAGIC QUESTION

MAGIC QUESTIONS “WHAT CAN I DO TO MAKE THIS RIGHT?” By Gene Griessman, Ph.D. When you receive a complaint, here’s a formula that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not … Continue reading

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COMPLAINTS CAN BE GOOD FOR YOU

WhatYousay WHEN SOMEONE COMPLAINS Many highly successful people and companies deliberately invite complaints.  They view complaints as a resource to help them become more efficient, more effective. Here are four rules to follow when receiving a complaint: One.  Look at … Continue reading

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THE POWER OF A SMILE

By Gene Griessman, Ph.D. A compelling smile is one of the most powerful of all communication tools. General Bernard Montgomery said of Eisenhower’s smile:  “He had only to smile at you, and there was nothing you would not do for … Continue reading

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WhatYousay WHEN SOMEONE COMPLAINS

Many highly successful people and companies deliberately invite complaints.  They view complaints as a resource to help them become more efficient, more effective. Here are four rules to follow when receiving a complaint: One.  Look at a complaint as potentially … Continue reading

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How Abraham Lincoln Rebuked A General

How To Give Criticism: A Letter-writing Lesson From Abraham Lincoln By Gene Griessman, Ph.D. The leadership skill of President Abraham Lincoln plus his letter writing ability evident when he wrote a masterpiece of a letter to General Joe Hooker.  That … Continue reading

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