Category Archives: Never say…

Letter of Apology: Sample

What You Say When You Ruffle Someone’s Feathers: An Alternative to Saying “We’re sorry.” Astute businesspeople know that mistakes need not be fatal–if they handle the mistakes carefully. I know of a highly successful car dealership whose owner claims that … Continue reading

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Never Say: A Customer-Service No-No

What You Say And Don’t Say To A Customer Near Closing Time by Gene Griessman, Ph.D. The other evening I needed to pick up a prescription, so I called to find out when the pharmacy closed. I was told,  “We … Continue reading

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The Letter of Condolence: Never Say…

What You Say and Don’t Say When You Write A Letter of Condolence by Gene Griessman, Ph.D. The following statements should never be used when you write a note or letter of condolence. Ditto for what you say when you … Continue reading

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Ways to Keep a Conversation Going: The Conversation Killer

What Not To Say: The Conversation Killer  By Gene Griessman, Ph.D. Sometimes it’s not easy to begin a conversation, but what can be even more difficult for many people is keeping the conversation going.  Believe me, doing more  than just … Continue reading

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Conversation Starter For Man Or Woman

What To Say To Begin A Conversation by Gene Griessman, Ph.D. It’s relatively easy to begin a conversation with a man. You can ask, “What business are you in?” Men tend to define themselves by the jobs they do, the … Continue reading

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Sample Letter of Apology

What You Say When You Write a Letter of Apology Here’s letter-writing advice from Letitia Baldrige, the business etiquette legend, about writing letters of apology. “Apologies rarely come easy.  It’s always uncomfortable facing up to the fact that you’ve inconvenienced, … Continue reading

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How To Talk To Your Child About Drugs

What You Say To Your Child About Drug Abuse We received the below response from Bob English, who is one of our contributors. We very much appreciate his passing this along to us, but we do have problems with Dr. … Continue reading

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Positive Parenting

Parenting:  “7 ways to make sure what you say won’t damage your child” by Jean Guarino We found a fine article about positive parenting written by Jean Guarino in the Sun-Times entitled “7 ways to make sure what you say … Continue reading

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How To Argue: What Not To Say

How To Argue: Never Say… By Bob English When attempting to reconcile in an argument (or disagreement), never say, “I understand what you’re saying, BUT…”. This negates everything that the other speaker has just said, and continues the argument on the … Continue reading

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INTERPERSONAL RELATIONSHIP ADVICE: STARTING A CONVERSATION

How To Start A Conversation:  Never Begin With A Complaint by Gene Griessman, Ph.D. There are few interpersonal relationship skills  more important than knowing how to complain and when. Write this down, and never forget it.  It’s always a mistake … Continue reading

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