Tag Archives: business etiquette

Business Etiquette: How To End A Conversation At A Reception

Word Power: What You Say When You Want To Move On To Other Guests At A Reception By Gene Griessman,Ph.D. Have you ever felt trapped at a gathering with a bore, wanted to escape, but didn’t know how to extricate … Continue reading

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The Letter of Condolence: Never Say…

What You Say and Don’t Say When You Write A Letter of Condolence by Gene Griessman, Ph.D. The following statements should never be used when you write a note or letter of condolence. Ditto for what you say when you … Continue reading

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How To Argue: What Not To Say

How To Argue: Never Say… By Bob English When attempting to reconcile in an argument (or disagreement), never say, “I understand what you’re saying, BUT…”. This negates everything that the other speaker has just said, and continues the argument on the … Continue reading

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TIME MANAGEMENT TIP: WHAT YOU SAY AT THE START OF A CALL

A Telephone Technique, A Selling Technique, And A Time Management Technique All In One. At the very start of any call–whether on the phone or in person– always ask  how much time you will have. There’s an  important reason for … Continue reading

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COMPLAINT MANAGEMENT

How To Handle Complaints: Know The Magic Question When you receive a complaint, here’s a magic question and a template that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not interrupt except … Continue reading

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Business Telephone Etiquette: What To Say

What To Say If The Person You Want To Speak To Is On The Phone Here’s a business etiquette tip that will help you avoid playing telephone ping-pong. It is a marvelous way to get past gatekeepers, and directly to decision-makers. … Continue reading

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Etiquette: How To Expedite Service At A Restaurant

Time Saver and Power Phrase At Restaurant: Ask For The Check Before You Finish The Meal. Asking your server for the check before you finish the meal will save you several minutes almost every time that you eat out. As … Continue reading

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Customer Service: Complaints

Deal With Complaints ASAP. If you don’t respond quickly to a complaint, you’ll soon have two complaints: the original complaint plus another complaint about your delay. With more and more potential customers who use the Internet checking on reputations, keeping … Continue reading

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