Tag Archives: diplomacy

Andrew Jackson on Diplomacy: How To Be Tactful

What You Say When You Want To Express Disappointment by Gene Griessman, Ph.D. Andrew Jackson is remembered as a man of violent passions, prickly, and always ready for a fight, not for his tact. But on one occasion, Jackson’s response … Continue reading

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COMPLAINT MANAGEMENT

How To Handle Complaints: Know The Magic Question When you receive a complaint, here’s a magic question and a template that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not interrupt except … Continue reading

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