Tag Archives: etiquette

Conflict Management: When Saying Nothing Is A Mistake

When You Should Never Say Nothing By Gene Griessman, Ph.D. Most of the time, you won’t get into trouble for what you don’t say. But there’s one big exception. If you have gotten into a heated argument, or a nasty … Continue reading

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A British Prime Minister Shows Us How To Request Privacy

Word Power: What You Say When You Want To Have A Private Conversation With Someone By Gene Griessman, Ph.D. Have you ever been in a conversation with a group of individuals, but you wanted to have a one-on-one conversation with … Continue reading

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Conversation Starter For Man Or Woman

What To Say To Begin A Conversation by Gene Griessman, Ph.D. It’s relatively easy to begin a conversation with a man. You can ask, “What business are you in?” Men tend to define themselves by the jobs they do, the … Continue reading

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COMPLAINT MANAGEMENT

How To Handle Complaints: Know The Magic Question When you receive a complaint, here’s a magic question and a template that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not interrupt except … Continue reading

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Etiquette: How To Expedite Service At A Restaurant

Time Saver and Power Phrase At Restaurant: Ask For The Check Before You Finish The Meal. Asking your server for the check before you finish the meal will save you several minutes almost every time that you eat out. As … Continue reading

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