Tag Archives: how to handle complaints

Customer Service: How to Handle a Complaint

What You Say When a Customer Complains by Gene Griessman One. Begin with an apology if it’s face-to-face. First thing. If you don’t, your upset customer may blame you for not apologizing.  As for wording, I prefer “I apologize” to … Continue reading

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Customer Service: Complaints

Deal With Complaints ASAP. If you don’t respond quickly to a complaint, you’ll soon have two complaints: the original complaint plus another complaint about your delay. With more and more potential customers who use the Internet checking on reputations, keeping … Continue reading

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