Tag Archives: stanley marcus

Doing Business With Americans: Time consciousness

If You Want To Do Business With Americans, Pay Attention To The Clock And The Calendar by Gene Griessman, Ph.D. If you come from a society that’s nonchalant about deadlines and appointments, you will need to leave that kind of … Continue reading

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Customer Service: Complaints

Deal With Complaints ASAP. If you don’t respond quickly to a complaint, you’ll soon have two complaints: the original complaint plus another complaint about your delay. With more and more potential customers who use the Internet checking on reputations, keeping … Continue reading

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